How do you get push notification on a remote network or 5G connection

[Phil_H]

I just purchased and was testing out my new Arlo Essential wire-free camera.  I get push notifications just fine when on the same network.  However, when I am on a 4G or 5G network, I am not able to log into the app on IOS and I do not get push notices.  Shouldn't I be able to get notifications when I am away from home no matter what network I am on?

[StephenB]

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@Phil_H wrote:

However, when I am on a 4G or 5G network, I am not able to log into the app on IOS 

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Go into the Apple settings, and make sure that the app is allowed access to cellular data.

[Phil_H]

Thanks for the reply Stephen. However, the Arlo setting on my Iphone is already set for Cellular Data.  Any other suggestions? I may have to return it if I can't get notifications when I am traveling.

[StephenB]

Are you getting an error when you try to log in?

FWIW, this is definitely working on my iPhone.

[Phil_H]

Stephen, my login when on 5G times out.  Below are the settings for the  Arlo app on my Iphone

Location   - while using

Microphone - On

Face ID - On (tried with it off and still timed out)

Home Data - On

Siri&Serach - all are On

Notifications - On

Background app refresh - Off

Cellular Data - On

Geofencing - Off

[StephenB]

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@Phil_H wrote:

Stephen, my login when on 5G times out.  Below are the settings for the  Arlo app on my Iphone

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Mine are similar, but Background App Refresh is on.

What version of iOS are you using?

[Phil_H]

Stephen, my IOS version is14.6  It is good to know that you get notification when you are on 5G or other networks.  I hope I can get it to work on mine.  Otherwise I may end up returning it.

[dcfox1]

@Phil_H To add just making sure you do have push notifications or e-mail selected in your Mode>Rules for the cam? Also may not make a difference but IOS is now 14.7.1

What are modes and rules and how does Arlo use them?

Edit: I forgot you said you get them at home sorry. 

[Phil_H]

Thanks dcfox1.  I do get the notifications as long as I am on the same WIFI segment.  I rebooted my Iphone, dropped out of the WIFI network and tried again to login through 5G with no success.  My 5G runs anywhere from 13-30 MBPS

[StephenB]

Try turning background refresh on, just to make sure it isn't a factor.

[Phil_H · Accepted solution]

The problem looks like my Iphone has a delay when switching networks, even when switching between WIFI networks.  I found if I reboot my phone, then it starts working.

Thanks to all who provided feedback and recommendations.