Everything gone

[u0042138]

I updated my app yesterday and everything disappeared from the dashboard.  My base station has an amber light for the cameras and I can’t get anything sync.  When the app scans it has I have no Arlo devices.  Thinking about just moving to SimpliSafe this is so annoying

[ShayneS]

Hi @u0042138 

Please let me know if you still need assistance with your devices.

Thank you 

[jguerdat]

What base/hub do you have? Look on the bottom label for VMBxxxx.

Have you rebooted the base by removing power, waiting several seconds and plugging it back in? Is the Ethernet cable fully and properly connected on both ends?

[u0042138]

Tried all the troubleshooting steps suggested.  No luck.  Tired of dealing with it.  Bought SimpliSafe cameras to replace Arlo 

[ShayneS]

Hi @u0042138 

Please let me know if you still need assistance with your devices.

Thank you