Dead after 4 months

[Arichards51]

I bought this essential camera back in April.  About a month ago it stopped communicating with the base.  I did the standard reset which was unsuccessful.  The only sign of life I get is the blue light flashes when it is plugged into the wall.  Other than that the system doesn’t recognize it anymore.  The fact I can’t get a human on the phone is beyond infuriating.  

[jguerdat]

You may need to purchase a temporary single camera subscription so you can then use Settings, Support to get phone access to support.

[JamesC]

Arichards51,

Try charging the camera, remove it from your account and then factory reset using these instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

After the factory reset is complete, try onboarding the camera again as if it were new.

JamesC