Arlo|Smart Home Security|Wireless HD Security Cameras

Dead after 4 months

Reply
Discussion stats
  • 2 Replies
  • 1231 Views
  • 0 Likes
  • 3 In Conversation
Arichards51
Follower
Follower

I bought this essential camera back in April.  About a month ago it stopped communicating with the base.  I did the standard reset which was unsuccessful.  The only sign of life I get is the blue light flashes when it is plugged into the wall.  Other than that the system doesn’t recognize it anymore.  The fact I can’t get a human on the phone is beyond infuriating.  

2 REPLIES 2
jguerdat
Guru Guru
Guru

You may need to purchase a temporary single camera subscription so you can then use Settings, Support to get phone access to support.

JamesC
Community Manager
Community Manager

Arichards51,

 

Try charging the camera, remove it from your account and then factory reset using these instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

 

After the factory reset is complete, try onboarding the camera again as if it were new.

 

JamesC