Customer Service issues

[Mandersonn]

Hello,

Bought my first doorbell cam in 2019, a 3 camera kit with base station in 2020, purchased a doorbell in 2022, then upgraded to the newer doorbell cam in 2024. 

I have had a subscription since the initial purchase until April 2025. I would like to speak with Arlo’s customer support. @BrookeN  , @ShayneS  can you please advise me on how this is possible?

[jguerdat]

Assuming you have the required subscription, use the app to go to Settings, Support and choose a method to speak to official support.

[BrookeN]

@Mandersonn I noticed there is no subscription on the account. Is there anything that we can help with?

[Mandersonn]

I would like to speak to a customer service rep as I would like to reinstate my subscription services. I was unable to update my payment options in time and now I do not have a subscription.

I would also like to mention it is absolutely unacceptable that I cannot speak to a representative without purchasing a subscription. I have purchased 5 cameras a hub a chime and a solar panel from arlo plus 5 years of monthly subscription. Then I’m tossed to the curb like I don’t matter? I’ve recommended arlo, I’ve been loyal to arlo, why am I not important to arlo as a well established customer?

thank you

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

Thank you for providing that information. I have reached out to support to contact you, they will be in touch as soon as possible.