Cannot access account - not receiving verification emails

[arlohelp123]

Hi, my parents have these cameras on their house in Belize and they recently sold the house. They need to remove the cameras from their account to allow the new owners to access and control the cameras. We have the login information for my dad's account, however he is not receiving the Arlo emails with the verification code, despite the email being correct. We have tried the virtual assistant and tried connecting with support through that function, but continue to get error messages. Can someone please help us get into his account? I can provide his account login and phone number for communication. He was not able to post this himself as he cannot login. We do not have the model numbers for the cameras as we cannot login.

[StephenB]

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@arlohelp123 wrote:

Hi, my parents have these cameras on their house in Belize and they recently sold the house. They need to remove the cameras from their account to allow the new owners to access and control the cameras. We have the login information for my dad's account, however he is not receiving the Arlo emails with the verification code, despite the email being correct. We have tried the virtual assistant and tried connecting with support through that function, but continue to get error messages. Can someone please help us get into his account? I can provide his account login and phone number for communication. He was not able to post this himself as he cannot login. We do not have the model numbers for the cameras as we cannot login.

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This is a user-to-user forum.  I'm tagging the Arlo mods - @BrookeN . @JamesC , @ShayneS - as they can connect you with support.

[arlohelp123]

Arlo Mods -  @BrookeN . @JamesC , @ShayneS can you please help?

[ShayneS]

@arlohelp123 

Can you PM me with the best contact method and I'll have the team reach out?

[ShayneS]

@arlohelp123 Got it, I couldn't look up the account without the email, so that works. I have escalated your case & someone from support will be reaching out to you as soon as possible.