Can't locate device onboarding

[irenehicks2753]

I have the arlo essential spotlight security cameras and cannot locate device. The camera will chime from the QR code. My wifi is 2GEXT. Is this a difference from 2.4GHZs. If it’s a difference do I need to call my provider to have the router set to 2.4GHZs

[StephenB]

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@irenehicks2753 wrote:

I have the arlo essential spotlight security cameras and cannot locate device. The camera will chime from the QR code. My wifi is 2GEXT. Is this a difference from 2.4GHZs.

No.

Are you seeing the camera in your router's attached device list?

[irenehicks2753]

No I’m not seeing the cameras in the router device list

[StephenB]

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@irenehicks2753 wrote:

No I’m not seeing the cameras in the router device list

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OK.

A couple of things you can try:

• double-check that the wifi security is WPA2 (AES).
• If you have punctuation (dashes, spaces, etc) or accented characters in your network name or password, try removing them.

Do you know what wifi channel your router is using?