Can’t Record

[Arlooped]

I have cameras at home and one at my office I recently updated to the new app and as a result had to create a second location to associate the office camera with. I upgraded to a paid plan for the office location and re-assigned the camera to the office location. The camera continues to send motion alerts but will not record video. Under routines the option to record is greyed out and says I need to upgrade, however I have a paid plan for this location. Strangely I re-assigned the camera back to my home location to see if it could record and it could not - it previously could.

The office location indicates it has the “Arlo Secure Single Camera” plan.

[BrookeN]

I do see that you have a subscription on the account. I have created a ticket for support to reach out to you. They will be reaching out as soon as possible.