Can't Connect nor Hard Reset Arlo VMC2030

[Niri]

I have an Arlo Essential Spotlight Camera, VMC2030. I can't seem to get the camera connected to my Arlo base station, VMB4000r3, nor WiFi.

I press the sync button but it does not start blinking blue. I also try to press the sync button for 15 seconds, hard reset, but don't see the amber LED flashing. 

I have used Arlo for many years but connecting the new camera to the network or the base station is not working and is very frustrating. 

Any advice?

[jguerdat]

Did you charge the battery first? If you did, it may just be faulty so swap at the store.

[jguerdat]

Did you charge the battery first? If you did, it may just be faulty so swap at the store.