Arlo|Smart Home Security|Wireless HD Security Cameras
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Lisapaget
Aspirant
Aspirant

I upgraded toothed latest platform and yesterday afternoon my cameras stopped recording I've checked the subscription and that's all up to date but I have no recordings at all

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Lisapaget
Aspirant
Aspirant

Ixfound that under Standby ther was no rules added them now and it's working great again 

 

Thank you 

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StephenB
Guru Guru
Guru

@Lisapaget wrote:

I upgraded to the latest platform and yesterday afternoon my cameras stopped recording I've checked the subscription and that's all up to date but I have no recordings at all


Can you make a manual recording while livestreaming a camera?

Lisapaget
Aspirant
Aspirant

Yes you can you just have no notifications of any motions or recordings it was working up until 3pm yesterday then just stopped

StephenB
Guru Guru
Guru

@Lisapaget wrote:

Yes you can you just have no notifications of any motions or recordings it was working up until 3pm yesterday then just stopped


Have you checked that the cameras are still armed?

Lisapaget
Aspirant
Aspirant

Ixfound that under Standby ther was no rules added them now and it's working great again 

 

Thank you 

FranklinRT
Aspirant
Aspirant

Yeah i've had 3 different clients click standby and they didn't realize this.  So glad everything is working well again.