Camera not holding charge-RMA requested

[kaos1213]

My camera has not been charging for a couple of weeks and I would like to exchange it as it is not a year old yet. I have tried working with terrible bot chat feature but it has been a complete waste of my time. How can I speak to a real person to obtain a RMA?

[StephenB]

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@kaos1213 wrote:

How can I speak to a real person to obtain a RMA?

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One option is to subscribe.  That would give you a phone option for support.

Or maybe wait a day or so, and see if the mods ( @JamesC and @ShayneS ) can assist.

[ShayneS]

HI,

Are you still needing assistance with this? 

[kaos1213]

Yes, the camera is still not working.

[ShayneS]

Have you tried a different power adapter/cable? 

[kaos1213]

No, I have not tried another cable because the camera will charge but then it is totally dead again within a day or so. I think the battery is dead. 

[kaos1213]

No I do not have a battery nor did I realize that the battery can be replaced in this model. Do you have instructions to remove the battery that you could send me?

[StephenB]

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@kaos1213 wrote:
... nor did I realize that the battery can be replaced in this model.

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The Arlo Essential cameras do not have a user-replaceable battery.