Arlo DevOps team is investigating an issue where customers are not able to login to my.arlo.com. Customers can continue using Arlo Mobile App for IOS and Android to login. We are working on resolving this issue. We apologize for the inconvenience
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
Camera 2 (Essential Spotlight Camera) Subscription lost?? I paid for 2 subscriptions for 2 cameras, then one of them went offline and I couldn't get it back on. I started troubleshooting and discovered it had a flat battery. I recharded the battery to 100% and reinstalled the camera. I then got a ton of email notifications (attached a screenshot) where it was going flat really fast then went offline again. I factory reset the camera a couple of times but couldn't resolve it. I'm in lockdown in Auckland currently, and can't take it back to the retailer. I have managed to recharge it and get it working for nobody knows how long. But my current issue is that my plan I had for both cameras is now only in effect on one camera (Camera 1). The faulty camera has now lost access to the subscription I'm paying for? Don't tell me I need to cancel and re-subscribe to my Arlo plan. That would not be the most practical or moral solution, as I'd be losing money.
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