Battery not charging Arlo Essential

[Christophe_30]

After one night plugged to Arlo charger, battery still at 1% in the morning. Please let me know what to do.

Arlo charger works with other camera.

info:

Arlo essential FW 1.090.30.4

Arlo essential HW H9

[jguerdat]

Try force closing the app or logging out and back in. Does that change the display? Also try the web client (my.arlo.com) to see if there's a difference. When power is connected, does the battery icon change to show a lightning bolt through the battery?

[Christophe_30]

same issue after closing and log in back to the App.

when power is connected, battery icon change indicating charge is ongoing .

after full night, battery still a 1%

[jguerdat]

Do you have another camera? Does the charger work there? Have you tried swapping batteries?

[Christophe_30]

Yes, I have others cameras and the charger works fine with the other one.

I don’t know how to access Arlo camera.

[jguerdat]

Since it seems to be the camera, use Settings, SUpport to talk to official support.