Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2024-05-07 04:46 PM
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anana_mausse
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‎2024-05-07 04:46 PM
  • I paid for a Arlo Secure subscription this morning and it's now evening with my bank STILL showing the transaction as pending. The funds are on hold by Arlo so in my bank it shows I have 13.00 (the subscription was 12.99) but only 00.01 cent AVAILABLE (so I can't try again) but Arlo doesn't show my subscription as having gone through. I can't pay again for a subscription to be able to access true customer service. I understand why they don't want to accept calls from non subscribers but this is ridiculous as I've PAID for my subscription and they won't either finish the transaction or decline it so I can retry. I'm in this limbo. I'm so fed up. Anyone got any help for me? 😢
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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-05-08 07:02 AM

I do see the subscription on your account. Are you now able to access the Premium features?

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