Arlo wire free doorbell not connecting to wifi

[Reavey123]

Hi, 

My wire free doorbell camera won’t connect to my new Wi-Fi despite me using the ‘help’ section and following the instructions like changing the Wi-Fi to a 2.4ghz for example.

Does anyone have any ideas/ suggestions to sort this out?

[jguerdat]

Have you tried the reset procedure?

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[Reavey123]

Hi 

yes and it’s still not connecting 

[StephenB]

Are you getting to the chime after it scans the QR code?

If not, where it the process failing?