Arlo essiential spotlight cameras turning off before specified time in night mode

[jmav]

my arlo essential spotlight cameras are arming in the night mode when they are susposed to, but are disarming before the specified time in the morning

[jguerdat]

Start by recreating your schedule.

[jmav]

Do I still need to schedule to 11:59pm and pick up at 12:am to schedule through the night hours?

[StephenB]

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@jmav wrote:

Do I still need to schedule to 11:59pm and pick up at 12:am to schedule through the night hours?

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Yes.

[jmav]

I completley deleted the schedule for all six cameras. I then created a new schedule for each. The schedule has some turning off early in the morning and others later in the morning. I noticed that all of the cameras disarmed with the earliest scheduled this morning, reguardless of the scheduled dissarm time on the schedule,

[jmav]

I completley deleted the schedule for all six cameras. I then created a new schedule for each. The schedule has some turning off early in the morning and others later in the morning. I noticed that all of the cameras disarmed with the earliest scheduled every morning, reguardless of the scheduled dissarm time on the schedule,

[JamesC]

jmav,

Are you able to post a snapshot of your schedule? This will help us better understand the issue you are describing.

JamesC

[jmav]

I have tried everything!

Even Arlo customer support can’t figure  it out.  I have tried everything suggested fro deleting the schedule and setting it back up to removing a camera and resetting the schedule up. Nothing works! 
All of the cameras disarm at the time the earliest one scheduled and not at the specified time for each camera. 

[StephenB]

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@jmav wrote:

All of the cameras disarm at the time the earliest one scheduled and not at the specified time for each camera. 

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Are the cameras connected to a base/smarthub (so there is one schedule for all cameras)?  Or are the cameras connected to your home wifi (so there would be 6 schedules, one for each camera)?

[jmav]

No hub, wifi connection, separate schedule for each of the 6 cameras. 

Disarm starts at 4:40am and goes through 9:00am, but they all disarm at 4:40am

[StephenB]

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@jmav wrote:

No hub, wifi connection, separate schedule for each of the 6 cameras. 

Disarm starts at 4:40am and goes through 9:00am, but they all disarm at 4:40am

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If you put the cameras that are scheduled to disarm at 4:40 am into armed mode all the time, do the other cameras  behave differently?

[jmav]

No, but I will try that tonight

[jmav]

No, all of the remaining cameras disable with the 1st scheduled to disable.

[StephenB]

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@jmav wrote:

No, all of the remaining cameras disable with the 1st scheduled to disable.

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Even when that schedule isn't being used...

I'm wondering what would happen if you deleted all the schedules, and then created one schedule for a camera that disables it at a later time than the 1st schedule you have now.

[jmav]

I have already tried that with the same results. All of the cameras follow the schedule of arming at the specified times, but they all disarm at the same time the first camera is scheduled (regardless of which camera is scheduled to disarm first.

I think that is time for Arlo to accept the fact that the problem is on their end!!!

[StephenB]

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@jmav wrote:

I think that is time for Arlo to accept the fact that the problem is on their end!!!

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It does sound like it.  I'm tagging the mods ( @JamesC and @ShayneS ), so they can check the buglist and perhaps offer more suggestions.

[jmav]

 I have already tried many of their suggestions. The problem is that I have to talk to a different person each time that I call, and even though they say they have my case notes in front of them, they suggest various versions of the same thing that have been suggested before!

[StephenB]

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@jmav wrote:

 I have already tried many of their suggestions. 

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You've tried Arlo Support's suggestions, but not the mods.  If you post the case number(s), they can review the case history, and they can check if anything has been escalated to development to fix.

[jmav]

Arlo case #43191081

I have tried all of their mods. I have spoken with customer support many times by email and by phone. I know that they talk to thousands of peaple a day. Nothing seems to work.