Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo essential xl camera - Can’t get the camera to connect to Wi-Fi

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Jreavis
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‎2023-06-25 07:21 AM

Can’t get the camera to connect to Wi-Fi.  Have uninstalled the camera and now can’t add it back because I can’t get it to sync.  Any other suggestions?  In troubleshooting it says to remove the battery, but I don’t see a way to get to the battery

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StephenB
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‎2023-06-25 04:58 PM
@Jreavis wrote:

but I don’t see a way to get to the battery

You can't remove the battery in the Essential cameras.

 

Have you tried a factory reset?

For Essential Wire-Free: Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button. Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.

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