Arlo essential spotlight camera

[Arlo_user_8]

I have read previous post, where others are having the same issue for the arlo essential spotlight camera continous disconnect. Ever comment I see, arlo's solution is to contact their customers technical support team. It's disappointing that the only solution is to contact the customer support team, where nothing can be done on their end. When I contacted the customer support team an option was provided is to return the device.
Arlo needs to stop referring to their customers support team if they don't have a solution to permanently fix is the issue.

[jguerdat]

There are things to try before returning the camera. Reposition the camera for a better connection to your router or base. Check for other wireless devices near either end of the connection that could be interfering with the signal.

What have you tried?

[Arlo_user_8]

@jguerdat yes i have relocated the base station which i have 3 strong bars.  There are no other wireless near the base station, it is isolated. The Arlo Essential camera is hard wired so there the battery is 100%.  To reiterate, the camera works for ~6days after resyncing the camera to the base station then it will not connect back on unless i resync the camera again.  The whole resyncing needs to be done again, which is very inconvenient because the camera is mounted up high.

I appreciate your feedback on troubleshooting the issue.    

[StephenB]

Is there any possibility that there is a power glitch causing the base to restart?

Also, I am wondering if there is any pattern to the problem (happening the same day of the week, etc).

Firmware updates could be one factor, but they aren't happening that frequently (though there were two over the past 3-4 weeks).

[jguerdat]

Any chance there's a wireless device near the camera(s)? Interference can still be the issue.