Arlo essential cameras - don't know my network password

[Posliom]

I'm trying to connect Arlo to 2.4ghz network. When I found from the mobile it asks password. Please someone points me the right direction. I don't know the password. I entered my broadband network password but it is incorrect. I asked the broadband service, they don't know either. Why does 2.4ghz have a password and where o can get it?

Thank you.

[jguerdat]

Generally, any WiFi has a password which is needed to help protect you from others using your WiFi or from snooping around your network. If you don't know the WiFi password, you'll have to log into the router to reset it. Of course, once reset you'll also have to go to every WiFi-enabled device in the house to reconnect them.

[Posliom]

On my wifi list there are 3 things pips up when I try to connect Arlo to wifi

1. 2degrees 2.4 (My network)
2. 2degrees 5 (also mine)
3. 2.4ghz network (with password)

Particularly when I turn on Arlo camera, number 3 pops in but not other time.

When I contacted to my broadband service network 2.4 alro don't appear on my app.

When I contacted to 2.4ghz the password is incorrect (I used my router password)

I hope the question is clear so you understand what I've asked .

[jguerdat]

First we need to verify what camera you have. You selected a VMC4030 which is an Arlo Pro camera but you're posting in the Essentials section. The two are very different since the Pro can't connect to anything but a base or hub while the Essential can connect to either your WiFi or a base/hub.

In any event, assuming you actually have an Essential camera, using the app steps you through the setup process which includes connecting your phone to your 2.4GHz SSID as well as providing both the SSID and password to the camera. You don't connect directly to the camera - you let the app do its thing.