Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

[Rockyrico1]

Is the Essential Spotlight Camera (VMC2030B) compatible with an Arris Surfboard SB6190 Wi-Fi router?  When setting it up, it can’t locate my Arlo device.  (Which worked fine at another home with a different Wi-Fi setup). Thanks.  

[jguerdat]

The specific router shouldn't be an issue. However, things like a single SSID for both WiFi bands can be - try disabling the 5GHz band for the purpose of setting the camera up or use a computer.

[Rockyrico1]

I've used this camera at another home and it set up easily.  I'm trying to add it to a new location (where I have an Arlo Go set up).  When I try to add it (using my iphone, ipad and PC), it can't "find" it.  Any ideas?  My network band is 2.4 GHz.

[Rockyrico1]

I only show 2.4GHz for my wifi...tried setting the camera up on my PC but it did the same thing - couldn't find the camera.  Worked fine at another home... and I've used the Arlo Go here (although it's not connected to the wifi like the Essential is...)  

[StephenB]

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@Rockyrico1 wrote:

I only show 2.4GHz for my wifi

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As far as I can tell from the datasheets, the SB6190 is only a cable modem - it doesn't have any wifi.

Can you confirm the model?  Also, is there a router connected to the SB6190's ethernet port?

[StephenB]

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@Rockyrico1 wrote:

I've used this camera at another home and it set up easily.  I'm trying to add it to a new location (where I have an Arlo Go set up).  When I try to add it (using my iphone, ipad and PC), it can't "find" it.  Any ideas?  My network band is 2.4 GHz.

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Maybe stick with your other post here: https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Arlo-compatible-with-Arris-Surfboard-...

Having two conversations about the same issue usually just creates confusion.

[Rockyrico1]

Thank you for merging my conversations - got a bit confused using this site.  So now I realize that I have a Netgear Wireless-N 150 Router WNR1000 plugged in as well… maybe the Arlo Essential cameras can’t be set-up using that?

[StephenB]

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@Rockyrico1 wrote:

So now I realize that I have a Netgear Wireless-N 150 Router WNR1000 plugged in as well… maybe the Arlo Essential cameras can’t be set-up using that?

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It ought to work (though it is a really old router, and a new one would give you much faster wifi).

You'll need to log into the router, and make sure that the wifi encryption is set to WPA2-PSK {AES].  That's the third option down on the screenshot on figure 4 of the user manual (page 29).  https://www.downloads.netgear.com/files/GDC/WNR1000V3/WNR1000v3h2_UM_21OCT2010.pdf

Note there are three versions of that router - I'm assuming you have the final version (v3).  There should be a part number label on the router that starts with WNR1000.  If it doesn't have a v2 or v3, then you must have the first generation v1.  If you google the whole thing (for instance: "WNR1000v1 support" you should see a Netgear support link at the top of the search, which will give you the user manual for your model.

[Rockyrico1]

I’ve given up trying to connect the Arlo Essential Spotlight camera at that location. I’m not all that tech savvy and was hesitant to dig any further. However… I took it to another home where I have HughesNet satellite service.  I can install the camera, going through each step — but when I finish, it remains offline and fails to connect to the HughesNet Wi-Fi.  I’ve been on the phone with HughesNet and Arlo and don’t seem to be getting anywhere.  Arlo rep says it sounds like I have Wi-Fi service but no internet service (?).  Hughes rep tells me my system looked good and that I have Wi-Fi and internet.  I’m assuming it’s just not compatible.  I hate to give up, but…. Any ideas??