Arlo app says device is not recognized

[31Mallowpark]

Bought new IPhone 13 previously had iPhone 5 now cannot access anything on Arlo message says’ this device not recognised’. All other apps working perfectly?

[jguerdat]

Sounds like 2FA is the issue. WHat happens when you try to log in? Do you have the same phone number? Can you successfully log in via the web client?

[31Mallowpark]

Sorry 2FA?  When trying to log in says push notification sent but we are not receiving this code. Phone number exactly the same as before and email address?

[jguerdat]

2FA = two factor authentication

Isn't there a selection for a different method of authentication which would use email for the code?

If you log in via the web client (https://my.arlo.com) on a computer, go to Settings, Profile, Login Settings, Two-Step Verification to check out your settings. Maybe change the default to email for the time being.