Arlo|Smart Home Security|Wireless HD Security Cameras

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CJMAC
Aspirant
Aspirant

Arlo Essential camera with spotlight stopped recording, and spotlight won't stay on when detecting motion. I believe these issues might be related?

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jguerdat
Guru Guru
Guru

Try removing and reconnecting the camera in your account.

JamesC
Community Manager
Community Manager

CJMAC,

 

How long have you had the camera? Arlo Essential Spotlight comes with a 3-month trial to Arlo Smart. An Arlo Smart subscription is required for content to be saved to the cloud. Do you have an active Arlo Smart subscription?

 

JamesC

CJMAC
Aspirant
Aspirant

Tried that already.

CJMAC
Aspirant
Aspirant

That would affect the spotlight as well? It doesn't stay on when detecting motion, just flashes.

CJMAC
Aspirant
Aspirant

No I don't have a subscription, didn't know that one camera needed one. That sucks. Might have to rethink using that one, then.