Arlo Essential Spotlight Camera kann nicht mit App verbunden werden

[thomasbirrer]

Ich habe bereits bei Arlo Essential Sporlights in Betrieb, welche problemlos funktionieren.

Nun habe ich drei neue gekauft - kann jedoch keine einzige davon verknüpfen.

Was ich schon versucht habe:

- Zurückstellen auf Werkseinstellungen

- Verschiedene Konfigurationen WLAN versucht (unter anderem sichergestellt, dass es ein 2.4 GHz-WLAN ist)

- Anderes WLAN versucht, welches nur 2.4 GHz-WLAN sendet

Was kann ich sonst noch tun? Gefühlt habe ich schon alles versucht

[ShayneS]

@thomasbirrer 

Did you make sure the handheld device is on the same network? 

Do you have another device you can try and onboard the cameras from or try the web portal as well?

[thomasbirrer]

yes, handheld device is in the same network

i tried three different cameras with the phone, two different tablets and the web portal

[StephenB]

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@thomasbirrer wrote:

yes, handheld device is in the same network

i tried three different cameras with the phone, two different tablets and the web portal

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Are these Gen 2 Essentials?  Or are they the older models?

[thomasbirrer]

older ones, with the button on the bottom

Arlo Essential Spotlight Camera (3-er Set) - schwarz

[ShayneS]

@thomasbirrer 

I have Escalated this for you and Support will be reaching out as soon as possible.