Arlo Essential Spotlight Camera - it disconnects fully and I have to reset it and re add it to my profile.

[DarnellM]

Ever since I got my second Arlo Essential Spotlight Camera, it disconnects fully and I have to reset it and re add it to my profile. The charge is at least 60 % so I know it is not the battery level. I do have another Arlo Essential Spotlight Camera and it is farther away so I know the signal is fine for the closer one. 

[StephenB]

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@DarnellM wrote:

Ever since I got my second Arlo Essential Spotlight Camera, it disconnects fully and I have to reset it and re add it to my profile. The charge is at least 60 % so I know it is not the battery level. I do have another Arlo Essential Spotlight Camera and it is farther away so I know the signal is fine for the closer one. 

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Have you tried swapping the cameras?  Then see if the problem stays with the camera or with the location.

[DarnellM]

Yes I have, same issue same camera.

[StephenB]

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@DarnellM wrote:
Yes I have, same issue same camera.

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Is the camera still under warranty?  (one year)?

Also, is it newly purchased (still in the return window for the seller)?

[CaspaArlo]

Same issue. Camera keeps resetting itself.

[JamesC]

CaspaArlo,

Could you provide more details? What exactly is happening when you say the camera keeps resetting itself?

JamesC

[DarnellM]

With mine specifically, the camera will remove itself from my account and not be responsive or be discoverable. I have to take it down, do a hard reset, rediscover it, go through the whole process of re adding it to my app and then re add it to my account. The camera is connected to a signal booster with one other device.

[Greeba]

How do you do a hard reset on the Essential camera?  I have 2 red lights at the top of my camera & the blue light will not come on when I push the sync button.  We have 2 other cameras that are working fine

[jguerdat]

Here's the reset procedure:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Having the IR LEDs on and no response to the sync button seems to indicate a faulty camera. Either swap at the store or use Settings, Support to start a possible replacement.