Arlo Essential Solar Panel

[Patriotgirl88]

My solar panel stopped charging the camera. It is in full sun. I live in Las Vegas. My other solar charger is fine.

 The board's say something about a firmware update, idk how I would update it? Do I take it down and connect it to a computer somehow?  I have no idea what that means. Thank you. 

[ShayneS]

Hey @Patriotgirl88 

Please reach out to the Support Team to further investigate this issue you are experiencing with your Essential solar panel. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

[Patriotgirl88]

Thank you, oh and btw, both solar chargers stopped  working within a week of each other.  I just got off the phone with support. Support wants me to swap out both cameras for 24 hrs  to observe if that could be the possible problem. The reason I didn't call them is because in my past experience when a product o

past the 1 yr warranty, customer service is unwilling t help without charging for help.