Arlo Essential Camera Spotlight Won't Turn Off

[pfitzsim]

My Arlo Essential camera spot light (not on a subscription) won't turn off once motion is detected.  I have tried re-synching several times with no luck.  The Firmware is up to date.

[jguerdat]

Have you tried the reset as part of the removal/re-onboarding process?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[pfitzsim]

Yes I have tried that twice.  Pressing and holding the small button on the top of the camera.

[jguerdat]

Use Settings, Support, select your camera to get official support which may include an RMA.

However, this sounds like you may have a Pro or Pro 2 camera with a sync button on top instead of an Essential camera which has it on the bottom and doesn't have a button on top (you posted in the Essential section). Verify what camera you actually have.