Arlo|Smart Home Security|Wireless HD Security Cameras

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SH1969
Follower
Follower

I just renewed a subscription that pulled up on my phone.  It is not showing up on my account.  I have tried to start a chat.  Apparently I am not entitled to support.  I have looked for an email or phone number.  There are none.  HITH am I supposed to contact these idiots to discuss this?  This is pretty weak.  I really don't want to have to call my bank to dispute charges on my card.  Anyone know any secrets?  I have honestly never heard of a company that you can not contact.  Pretty weak!

3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the subscription not showing on your account. Support will be reaching out to you as soon as possible. 

Rachclouse
Aspirant
Aspirant

I am having the same issue. When I put in the 16 digit Arlo secure number I received on my receipt to connect it to my account is says that number is invalid. How do I have a secure subscription starting yesterday when I can’t connect it to my account or get a hole of anyone? 

BrookeN
Arlo Moderator
Arlo Moderator

Hello,

 

I have reached out to support regarding the subscription not being able to be added to the account. Support will be reaching out to you as soon as possible.