Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Customer support

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SH1969
Follower
Follower

I just renewed a subscription that pulled up on my phone.  It is not showing up on my account.  I have tried to start a chat.  Apparently I am not entitled to support.  I have looked for an email or phone number.  There are none.  HITH am I supposed to contact these idiots to discuss this?  This is pretty weak.  I really don't want to have to call my bank to dispute charges on my card.  Anyone know any secrets?  I have honestly never heard of a company that you can not contact.  Pretty weak!

4 REPLIES 4
BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the subscription not showing on your account. Support will be reaching out to you as soon as possible. 

Rachclouse
Aspirant
Aspirant

I am having the same issue. When I put in the 16 digit Arlo secure number I received on my receipt to connect it to my account is says that number is invalid. How do I have a secure subscription starting yesterday when I can’t connect it to my account or get a hole of anyone? 

BrookeN
Arlo Moderator
Arlo Moderator

Hello,

 

I have reached out to support regarding the subscription not being able to be added to the account. Support will be reaching out to you as soon as possible. 

Txdabj1
Initiate
Initiate

Don’t waste your time. Their support is totally useless.