App crashes as soon as I open

[SireeshaDadi]

On my pixel 8 pro, the app crashes as soon as I open it.

Cannot access any settings or any cameras. I hasn't even been two weeks since I bought the cameras

https://drive.google.com/file/d/18XGwtA1N0Q_3DPbVgk1852rN9uY8HOLJ/view?usp=drivesdk

[BrookeN]

Have you tried uninstalling and reinstalling the app? What software version are you running on the Pixel 8?

[SireeshaDadi]

Yes I have tried that several times

 

[jguerdat]

Disregard.

[BrookeN]

Are you still seeing this same behavior?

[SireeshaDadi]

Yes!! I am hoping to return this set. It has been useless since day 1 as the app crashes. 

FYI I am using the beta version android on my pixel 

[StephenB]

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@SireeshaDadi wrote:

FYI I am using the beta version android on my pixel 

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That is why (a known issue with the beta).  Have you considered just switching to production Android?

[SireeshaDadi]

Well changing the phone to production version requires a full reset. Every other app in the market works fine, its just this one that crashes.

[StephenB]

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@SireeshaDadi wrote:

Every other app in the market works fine, its just this one that crashes.

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No way you can know that, given that there are over 3.5 million apps in the Google play store.  It's not clear whether this is something Arlo can fix (or work around) or whether Google needs to fix it.  The whole point of public betas is to allow Google fo find and fix their bugs.

As I said above - this is a known issue already reported here, so Arlo is aware of it.

[BrookeN]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[BrookeN]

This should have been resolved with a Beta firmware update. Are you still seeing this behavior?

[SireeshaDadi]

No this is resolved now. Thanks!