Adding device to admin failed

[RomeyTS]

I have 2 cameras and just bought the doorbell cam. But adding it to a different user's profile indicates operation failed. The first two were added without issues. The doorbell appears on their list but doesn't save and indicates operation failed. 

[StephenB]

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@RomeyTS wrote:

I have 2 cameras and just bought the doorbell cam. But adding it to a different user's profile indicates operation failed. 

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Are you trying to install the doorbell to two accounts?  That cannot be done.

Instead, you need to use the "Friend" account feature.

[bennyb0i]

This is also happening to me. I can no longer add access rights to new cameras to other users I previously invited and set up under the "People" section of the app (Settings > People). The app keeps throwing up an "Operation Failed" error when I hit save.

[ShayneS]

 @bennyb0i Can you try removing and reinstalling the app

[bennyb0i]

Removing and reinstalling the app still gives the same problem. Operation Failed.

[ShayneS]

@bennyb0i

Is this occurring with iOS or android?

[bennyb0i]

This is with the Android app.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Choffer26]

I am having the same problem.  We just got a new doorbell, but i cannot save access to another admin on the account. I can't make any updates to the other admin's access (add or remove).

[Gregory215]

Same problem for me. I bought new doorbell and two cameras. I shared access to the doorbell with my wife's account just fine. But I get Operation Failed each time I try sharing the cameras to her account through the app. I'm using the android app.

[Frenchy01]

I added a new camera to my system. My wife has a share of the account with all the current cameras. I went to my app under my admin and added the new camera to her share. Everytime I try to save it fails. Can't figure out why. Any ideas?

[ShayneS]

Can you update to the latest version of the android app 6.2.2 and tests again.