Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO ESSENTIAL CAMERAS STOP RECORDING VIDEO INTERMITTENTLY.

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jkenwright
Aspirant
Aspirant

I HAVE A BROAD NETWORK OF ARLO CAMERAS INCLUDING (2) VMB5000 HUBS, (6) ULTRA CAMERAS AND (3) ESSENTIAL XL CAMERAS.  I ALSO HAVE THE ALEXA SKILLS ENABLED SO THAT I GET AN ALERT FROM ALEXA ANYTIME THERE IS MOTION DETECTED.  RECENTLY I'VE NOTICED THAT I GET AN ALERT FROM ALEXA ON A COUPLE OF THE ESSENTIAL CAMERAS THAT MOTION WAS DETECTED BUT I NEVER GET THE VIDEO CLIP FROM IT ON THE ARLO APP.  LATER, THEY WILL START RECORDING VIDEO CLIPS AGAIN.  SO, THEY ARE NOT RELIABLE.  WORKS SOMETIMES AND NOT OTHERS.  THE ULTRA CAMERAS ARE ALL CONNECTED TO ONE OR THE OTHER OF THE HUBS AND THE ESSENTIAL CAMERAS ARE WIFI CONNECTED TO MY 2.4 WIFI ROUTER NETWORK.  ONE OF THE ESSENTIAL CAMERAS NEVER MISSES ANYTHING AND I CAN'T SEE ANY DIFFERENCE TO HOW THEY ARE SETUP OR CONNECTED.  ADDITIONALLY, IT SOMETIMES TAKES 10 OR 15 MINUTES FOR A VIDEO CLIP TO SHOW UP ON MY ARLO APP FROM ANY OF THE CAMERAS.   

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JamesC
Community Manager
Community Manager

jkenwright,

 

Are you using activity zones any of these cameras?

 

JamesC

jkenwright
Aspirant
Aspirant

No....  not on any of my cameras.