Arlo Essential Spotlight not resyncing or resetting

[chillyishere]

Hello,

Recently my Arlo Essential Spotlight removed itself from my account, I can no longer see the device on my account and I am not able to factory reset it or resync it. It is fully charged.

Lights:

Plugged in to charged: Will slow blink blue for about 2 minutes before fast blinking amber for 2 - 3 seconds then going to a solid blue. Pressing the sync button does not work whilst it's plugged in.

Unplugged: I will hold down the sync button and it will blink blue once then stop blinking. Holding down the sync button for longer than 2 - 3 seconds (around 15 - 30 seconds) to attempt to factory reset it does nothing. It will blink blue once then nothing after that.

Anyone got any suggestions?

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.