2 x Essential cameras not found on network - app - camera model no VMC2030

[Moonloops]

Hi folks, I've got two new cameras that will not connect via the mobile phone app (I tried apple and android). I have also tried the my.arlo.com app on my laptop. 

Background info:

• Wi-Fi network is 2.4ghz (5ghz is disabled).
• The SSID and password are simple and do not contain any non-alpha characters.
• WPA2 and AES is the only encryption.
• I can see my phone/laptop and the camera on the network. The camera name on the network is VMC2030-A1029 and I can ping it.
• 100% there is no application or protocol blocking/filtering.
• I've done the factory reset on both cameras at least twice.
• Tried this in two different buildings with different Wi-Fi networks - but all configured as above.

[jguerdat]

This sounds like you're in a business environment - is that true? Corporate IT may well be blocking access which means you'd have to talk to them to open access to arlo.com on ports 80, 123 and 443.

[Moonloops]

Thanks for the quick reply, I am the corporate IT 😀 , so I know nothing is being blocked.

I have full control of the Wi-Fi and firewall environments, and we don't block any outbound traffic.

The previous gen Arlo system was used in the small office without any issues (that system had a base station, though).

[jguerdat]

Take them home and see if they connect. If so, perhaps then back to work and change the WiFi in the camera settings.

[Moonloops]

OK, I was planning to try one at home so I will do that tonight.

[Moonloops]

OK, so I took one of the cameras home and tried to connect it without using my existing hub.

I then connected it to the hub, the camera did a firmware update, and it now works in the office without the hub.

Problem solved.