"Backend request failed"

[wallewomble]

I haven't had any videos in my feed for 50 days now and I'm about to cancel my subscription and throw the camera in the bin because I spend more time trying to get it working than not.

Everything is online, it tells me its detecting motion etc but if I try to add zones (which I have to do because I reset it trying to get it to work) it says "backend request failed" and then freezes up. 

I have default rules set for arm home and away, just detect and record. I have default everything but it's not happy. Neither am I. 

Please help before I throw it in the bin!

[jguerdat · Accepted solution]

You may want to remove and reinstall the camera. 

https://kb.arlo.com/000063466/How-do-I-factory-reset-my-Arlo-Essential-Spotlight-Camera-Arlo-Secure-...