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JeffHu10
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‎2026-05-20 03:05 PM

I was working with Techsupport and they recommended that I upgrade my hub and my cameras. I went out and bought about $600 worth of new equipment so I can record locally with a 2K camera. my new hub is a VM 5000 with a one terabyte card in it.

I cannot record on the new cameras and I've tried everything. Does anyone know how to resolve this issue?

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StephenB
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‎2026-05-21 05:58 AM
@JeffHu10 wrote:

I was working with Techsupport and they recommended that I upgrade my hub and my cameras. I went out and bought about $600 worth of new equipment so I can record locally with a 2K camera. my new hub is a VM 5000 with a one terabyte card in it.

1 TB cards are often fake (not holding what they claim).  So start by testing the card in a PC.  If you use windows, then use H2testw.  If you use a Mac then use F3 (Fight Flash Fraud).  There are guides for both if you google. 

 

I generally recommend 128GB-512GB cards from a name brand, as they offer more than enough storage for most people.  Even there, it is best to test the card with the fake detection software, as fakes often do include false labeling.

 

As @jguerdat says, the cameras need to be paired to the smarthub during the install.  The pan-tilt cameras and the new Essential indoor models aren't compatible, so hopefully tech support didn't suggest those.

 

If you don't have a fake card, and the cameras are paired with the smarthub, then try ejecting the card using the app, and then put it into a PC.  Look for recordings there.  That will let you know if your issue is recording, or whether it is playback.

 

There are some limitations with local recording:

  • they can only be viewed in the app - not the browser (my.arlo.com)
  • they can only be viewed from the primary account (not shared accounts)
  • there are no thumbnails, so videos need to be downloaded to your phone before you can see anything
  • you cannot make manual recordings or take snapshots.
  • remote access requires router setting changes that many find difficult (and which won't work with some internet service providers).

 

 

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jguerdat
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‎2026-05-21 05:09 AM

The cameras need to be connected to the hub, not WiFi, to be able to record locally. New camera models' typically must connect to WiFi so you have to wait for an update to allow them to use the hub instead.

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StephenB
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‎2026-05-21 05:58 AM
@JeffHu10 wrote:

I was working with Techsupport and they recommended that I upgrade my hub and my cameras. I went out and bought about $600 worth of new equipment so I can record locally with a 2K camera. my new hub is a VM 5000 with a one terabyte card in it.

1 TB cards are often fake (not holding what they claim).  So start by testing the card in a PC.  If you use windows, then use H2testw.  If you use a Mac then use F3 (Fight Flash Fraud).  There are guides for both if you google. 

 

I generally recommend 128GB-512GB cards from a name brand, as they offer more than enough storage for most people.  Even there, it is best to test the card with the fake detection software, as fakes often do include false labeling.

 

As @jguerdat says, the cameras need to be paired to the smarthub during the install.  The pan-tilt cameras and the new Essential indoor models aren't compatible, so hopefully tech support didn't suggest those.

 

If you don't have a fake card, and the cameras are paired with the smarthub, then try ejecting the card using the app, and then put it into a PC.  Look for recordings there.  That will let you know if your issue is recording, or whether it is playback.

 

There are some limitations with local recording:

  • they can only be viewed in the app - not the browser (my.arlo.com)
  • they can only be viewed from the primary account (not shared accounts)
  • there are no thumbnails, so videos need to be downloaded to your phone before you can see anything
  • you cannot make manual recordings or take snapshots.
  • remote access requires router setting changes that many find difficult (and which won't work with some internet service providers).

 

 

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