SM-S948B

[natalija]

 My camera is configured correctly; the status in the app shows as 'online,' and the live stream works without any issues. However, for the last 5 days, the camera has stopped responding to motion sensors and is not recording anything to the cloud or local storage.

I have already taken the following steps:

Performed a full camera restart.

Verified all subscriptions and payments — everything is paid in full, and the plan is active.

Please clarify what could be causing this software issue and how I can restore motion detection and video recording

Best regards, N. Kasparenko.   

[StephenB]

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@natalija wrote:

 However, for the last 5 days, the camera has stopped responding to motion sensors and is not recording anything to the cloud or local storage.

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Can you make a manual recording while livestreaming?

[DaveMaltby]

I have a fully paid subscription and can only do "live" view.  The new app screwed things up royally

I have no library or feed.  I am considering buying another company product if I am unable to observe my front porch while I am away.

I am "armed away" and prior to the app upgrade I could observe activities, now I am unable to view them.

[jguerdat · Accepted solution]

Have you checked the rules in Arm Away to verify they are what you need? Read this:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[DaveMaltby]

Thank you. I cannot get the link to open in Safari, I only get a blank page.  I have tried to open in a new tab to no avail.

[jguerdat]

I'm not sure why it wouldn't open but you may want to try using a different browser or an incognito tab.

[DaveMaltby]

Thanks.....