Receiving error "Live Streaming is currently in use by another device"

[Storage]

Why am I getting this message? I signed off all devices and logged back in, but I still get the message "Live Streaming is currently in use by another device".

[ShayneS]

Hi @Storage 

Thank you for bringing this to our attention. Is this occurring on mobile and a computer web browser? Below are some common causes and troubleshooting steps that may help resolve the issue.

Possible Causes:

• Another family member or shared user may be viewing the camera live on their device.
• A previous live stream may not have closed properly (for example, if the app crashed or the connection was lost), causing the system to still recognize it as active.
• A third-party integration such as Google Home, Alexa, or Apple HomeKit may have an active stream.
• The camera may be open in the web portal while also being accessed through the mobile app.

Recommended Steps:

• Close the Arlo app on all devices and wait approximately 60 seconds to allow any active sessions to time out.
• Power cycle the base station or camera.
• Log out of all Arlo sessions, then log back in on one device and test again.

If the issue continues after completing these steps, please let us know and we’ll be happy to assist further.