Essential XL

[glara06]

Having connection problems. I am the administrator for the account and added my wife a fews back. Everything was working but I think she accidentally upgraded her app and I haven't. Now she can connect. Her app opens up as a new account with the need to add devices. On my app, it still shows she has been granted access. Do I need to upgrade so that she'll be able to view cameras? Or what do we have to do in order to have her access restored or available through her app?

[StephenB]

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@glara06 wrote:

Do I need to upgrade so that she'll be able to view cameras? 

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That is one option.

The other is to have her use your Arlo account credentials on her phone.