Essential Security Cameras 3rd Gen Offline

[LJJ6]

I have a pair of these camera’s and everyday they go offline for hours. I have reset, updated firmware and tried everything, but still to no avail. The internet signal is strong and the batteries are fully charged. 

[BrookeN]

I have reached out to our development team to investigate the behavior you are seeing. I will update the community soon. 

[BrookeN]

@Anthony456 and @Happyway I have moved all your outdoor Essential 3 cameras to the experimental build. You will need to reboot the camera to get the software onto the device. 

[Happyway]

By rebooting, do you mean re connect to the wifi? Or is there something else that needs to be done

[StephenB]

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@Happyway wrote:

By rebooting, do you mean re connect to the wifi? Or is there something else that needs to be done

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Restart them using the app.

Press the camera settings on the video tile, then select device info.  You'll see restart at the bottom of that page.

[Ssans]

Hello any status on where development team is with a firmware fix? Yesterday installed these cameras and today experiencing already this kind of offline behavior.

Thx

[Xanderxxx]

I am also having this issue. Had the doorbell for years but these cameras are poor. Got them direct from arlo can see me sending them back and cancelling the subscription.