Clips not showing or recording

[Observer01]

Not recording anymore - Essential XL 3rd gen - I have 1 clip in my feed this morning and nothing for the rest of today.  Subscription active - toggled back and forth from arm home - arm away - restarted - disabled and re-enabled - live video is working 

[Observer01]

Btw - I have it connected to a Arlo solar panel with micro usb plug using a usb-c adapter to fit the gen-3.  Could this be the issue - is it this sensitive?

[StephenB]

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@Observer01 wrote:

Not recording anymore - Essential XL 3rd gen - I have 1 clip in my feed this morning and nothing for the rest of today.  Subscription active - toggled back and forth from arm home - arm away - restarted - disabled and re-enabled - live video is working 

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Have you tried walking in front of the camera?

[Observer01]

Yes - used the motion setting test feature and the sensor light comes on, however after the test it doesn’t work anymore.  I have had intermittent times when it doesn’t detect and record for a couple hours, now it just doesn’t detect and record at all for a full day.  

[StephenB]

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@Observer01 wrote:

Yes - used the motion setting test feature and the sensor light comes on, however after the test it doesn’t work anymore.  I have had intermittent times when it doesn’t detect and record for a couple hours, now it just doesn’t detect and record at all for a full day.  

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Maybe try making a manual recording while livestreaming

[Observer01]

- another symptom - got it working again - however the battery drained 30% with very few recordings - took it down for charging and now it’s offline and no longer connected to my account - got it paired again and let’s see what happens 

[StephenB]

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@Observer01 wrote:

- another symptom - got it working again - however the battery drained 30% with very few recordings - took it down for charging and now it’s offline and no longer connected to my account - got it paired again and let’s see what happens 

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I suggest measuring the wifi speed at the camera location with your phone (particularly upload speed).

[Observer01]

Thank you for the suggestion 

150 up and 27 down on 5ghz band 

the Essential xl I believe is 2.4

i suspect with all of the many issues, battery life, recordings, going off line, and general non responsiveness that I am beginning to sense it is a hardware issue.  

[StephenB]

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@Observer01 wrote:

150 up and 27 down on 5ghz band 

the Essential xl I believe is 2.4

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3rd gen essential is dual band.  So you have plenty of bandwidth at the camera location.

[Observer01]

Thanks for the info - nice to know the wireless adapter is capable of dual band.

i am wondering if having it hooked up to an older Arlo solar panel might of cause an issue - I used a usb-c adapter to make it work for the XL

[StephenB]

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@Observer01 wrote:

i am wondering if having it hooked up to an older Arlo solar panel might of cause an issue - I used a usb-c adapter to make it work for the XL

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I'd disconnect the panel as a test.