Can't playback recordings

[Glwrigh]

My recordings show on backlog but will not allow me to play them back. 

[Glwrigh]

I powered phone down and back on and all good now. 

[StephenB]

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@Glwrigh wrote:

My recordings show on backlog but will not allow me to play them back. 

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Do you mean the Feed page?

Are you trying to play them back on a PC or in the mobile app?  If the PC is old, then it might not be capable of playing back 2K HEVC video in the browser.

[Glwrigh]

Have had system

for years and I have been using app for iPhone. 

[StephenB]

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@Glwrigh wrote:

Have had system

for years and I have been using app for iPhone. 

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Do you see "Feed" and "Dashboard" in the app menu?  Or do you instead see "Library"?

What exacty happens when you select one of the recordings for playback?

[Glwrigh]

I use the feed button. Arlo picks up motion and when I go to feed and select most recent one it usually just plays it. Now it does nothing. I then select the play button and the circle of death comes up. 

[StephenB]

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@Glwrigh wrote:

I use the feed button. Arlo picks up motion and when I go to feed and select most recent one it usually just plays it. Now it does nothing. I then select the play button and the circle of death comes up. 

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Do you have a subscription?  Or are you looking at the local storage tab?

Is the phone connected to your home wifi?  Or are you using mobile data?

Can you livestream the camera?

[Glwrigh]

I have a subscription and it is paid up. I am on WiFi. It shows connected and it is picking up motion and saving them to app. I just can’t play them. 

[StephenB]

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@Glwrigh wrote:

I have a subscription and it is paid up. I am on WiFi. It shows connected and it is picking up motion and saving them to app. I just can’t play them. 

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Ok.  But can you livestream the camera?

[Glwrigh]

I powered phone down and back on and all good now.