Cameras failed

[joelski]

Just checking on when you people will get the live streaming problem resolved because it's been over 3 months?! None of my 7 cameras work! Since you haven't figured it out by now, and because there is silence on the issue, it seems like you're planning on having it slide without resolution. Please advise because I'm about ready to drop Arlo to get a system from another company and file a law suit against Arlo. 

[StephenB]

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@joelski wrote:

Just checking on when you people will get the live streaming problem resolved because it's been over 3 months?! None of my 7 cameras work! 

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Mine all do, so this is not a general problem - it is specific to you.  Have you contacted support?

If not, maybe start by giving more details here - what camera models you have, whether you have a subscription or not, whether you are still getting motion recordings, etc.

[joelski]

It's not specific to me.

Arlo essential 2 cameras 

"Live streaming failed", each camera shows live feed for a few minutes then goes blank with the error message. 

Paid subscription 

using same wifi for several years, never a previous problem 

Arlo support says it's a problem on their end and that it is affecting numerous clients and their engineering team is working on it, but I was inquiring here to see what others are experiencing. 

[BrookeN]

Are you seeing this on the app or web browser? 

[joelski]

Error message is seen on Arlo app on Android phone that worked properly for years and now has the problem. I removed and reinstalled the arlo app and removed and reinstalled all the cameras and all cameras loaded software updates. 

[BrookeN]

Can you provide a screenshot of what you are seeing when you are trying to live stream?

[joelski]

 

 

[joelski]

All cameras scroll for several minutes, indicating connecting, then streaming failed 

[StephenB]

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@joelski wrote:

All cameras scroll for several minutes, indicating connecting, then streaming failed 

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Have you tried moving one of the camera indoors, perhaps about 10-12 feet from the wifi?  Then see if you get the same symptom.

I realize you haven't changed the wifi, but I still think it would be a useful test.

[joelski]

No I haven't tried moving the cameras indoors within 10 ft of the wifi but I've had to do this before for every camera when initially setting up to pair and sync with the wifi. I suppose I could try that again to initially setup. However, I've already indicated that I removed and readded each camera. When readded, it goes through a pairing and sync process and this occured successfully for each camera, so what good would it do to do it again. All this is a complete waste of my time and no one here is any guru, as your all just guessing and throwing out things to try. I appreciate the suggestions but I want real permanent solutions, not guessing games. Also, Arlo tech support says it's a known widespread problem and their engineering is working on it, but I think that's BS because it's been over 3 months and they haven't figured it out yet!