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Camera will not connect

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  • ‎2026-04-29 06:47 AM
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BJ1964
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Follower
‎2026-04-29 06:47 AM

Help, my cameras won’t connect with an error code of 12544

whats wrong?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2026-04-29 12:14 PM

Is it the Pan Tilt camera that you are trying to onboard? If so can you please try to reset the camera and then try to add it to the account:

 

https://kb.arlo.com/000063669/How-to-factory-reset-Arlo-Essential-Security-Plug-In-and-Pan-Tilt-Came...

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BrookeN
Arlo Moderator
Arlo Moderator
‎2026-04-29 12:14 PM

Is it the Pan Tilt camera that you are trying to onboard? If so can you please try to reset the camera and then try to add it to the account:

 

https://kb.arlo.com/000063669/How-to-factory-reset-Arlo-Essential-Security-Plug-In-and-Pan-Tilt-Came...

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