Arlo|Smart Home Security|Wireless HD Security Cameras

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Jenny2833
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Aspirant

i need help understanding why i got no notifications when the fire happened and it magically went off after i went to sleep 

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jguerdat
Guru Guru
Guru

If power went out to your router/Internet connection, there would be no ability to record anything. We simply can't explain anything that happened that may be related to a fire. Maybe the circuit that the router was plugged into overheated and started the fire? No way for us to tell but maybe the fire department could help.

 

BTW, smoke detectors likely would have awakened you much sooner.

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jguerdat
Guru Guru
Guru

We need a whole bunch more information to be able to help. All details help.

Jenny2833
Aspirant
Aspirant

my home burnt to the ground around 8 pm and i went to sleep at 4 the camera stops recording shortly after i fall askerp

Jenny2833
Aspirant
Aspirant

what more info it happen sept 25 

Jenny2833
Aspirant
Aspirant

camera stops after 3ish 4 pm on sept 25 2025

Jenny2833
Aspirant
Aspirant

i need a solution bc other wise this seems like a lawsuit bc i would have died burnt alive had i not woke myself up

jguerdat
Guru Guru
Guru

If power went out to your router/Internet connection, there would be no ability to record anything. We simply can't explain anything that happened that may be related to a fire. Maybe the circuit that the router was plugged into overheated and started the fire? No way for us to tell but maybe the fire department could help.

 

BTW, smoke detectors likely would have awakened you much sooner.