Arlo|Smart Home Security|Wireless HD Security Cameras

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Kia77
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I have and Outdoor Essentials 2nd gen camera that I've had a little over a year and it won't charge now. Can I switch out the batteries or is there another problem causing this

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StephenB
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@Kia77 wrote:

 Can I switch out the batteries or is there another problem causing this


The camera is sealed, and does not have a user-replaceable battery.

 

Have tried a different charger? 

Does the battery icon show the lightning bolt when the camera is plugged in?

Kia77
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I have tried 3 different cord and 2 charging boxes. My other camera charges just fine with them

Kia77
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Also, the charging light doesn't come on nor the lightning bold saying it's charging 

StephenB
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@Kia77 wrote:

Also, the charging light doesn't come on nor the lightning bold saying it's charging 


Have you double-checked the warranty status?  Even if it's not covered, support might offer you a discount on a replacement.

 

If it still has some power, you could try the hardware reset.