Unable to complete onboarding VMC3050

[ChrisLorraine]

Onboarding fails at the last step - after firmware update both on wifi and via base station. I performed multiple camera factory resets, used different mobile devices, checked using 2.4 GHz same wifi network etc. There are no fault codes. I am out of ideas.

[jguerdat]

If you just continue does it show in your account, perhaps with a red "!" in the camera in Devices?

[ChrisLorraine]

When trying to connect via Wifi, yes it does. When I select the red ! I am instructed to complete onboarding. This continues to fail as before. This is the screen in this case, this screen does not change - I have waited up to 30 minutes.

 

When trying to onboard via the base station, this below is the final fail screen: of course trying again does not change the result.

 

 

[jguerdat]

WHen you reset, did you follow this FAQ fully?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If so, it may be a faulty camera. The fastest solution would be to swap at the store.