Smarthub recorded not showing problem

[NamuSo]

To Arlo staff. I recently bought a VMB4540 and an essential outdoor 2nd gen camera. I used a 1TB SanDisk Ultra Fit USB 3.2 for storage on the smarthub 4540.

Problem
When I disconnect the USB from the smarthub and connect it to the computer, I can see that the video is saved. However, it is not visible in the arlo secure app.

1. Update: Smarthub is r4 update, arlo secure app is 6.2.2 (25.6.27 released).
2. Initialize smarthub: Press reset for 10 seconds to initialize.
3. USB format: It is FAT32, and I initialized it by pressing format USB device in the app's device setting > storage settings > local storage settings.

How can I view the video saved on the USB in the app?

[jguerdat]

I believe a reset on that hub may require more like a 15 second press of the reset button. The real key is that the LED turns amber so if you didn't hold it long enough, that never happened and no reset occurred. However, a reset also requires that you remove all devices from your account and start fresh, adding the hub back first.

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

As for viewing the recordings, have you tried both choosing Local while in Feed as well as checking the hub settings in Storage Settings? Both locations should display the videos although some folks have had issues using Feed. ALso, make sure you're connected to your WiFi without a VPN since access to the hub requires the phone to be on the same network as the hub. There are ways to remotely view but let's fix this  issue first.

[michaelgreen110]

Try this. (Not sure if you have already). But remove the camera from the app. Then add it back on. But when you come to the part about the Wi-fi. Click the button where it says "add through SmartHub". then continue with the process. This is the step I was not doing. I was just clicking add to my wi-fi. This solved my problem. Now it records video onto usb hub.