Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Saved footage

Reply
Discussion stats
  • 1 Reply
  • ‎2023-11-17 10:21 AM
  • 1287 Views
  • 0 Likes
  • 2 In Conversation
LadyBotulin
Follower
Follower
‎2023-11-17 10:21 AM

My 30 day trial has ended. I would like to know IF I sign up for a monthly plan will I be able to access footage from that trial period. Thank you. 

0 Likes
Message 1 of 2
1,287
1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager
‎2023-11-17 10:29 AM

An active Arlo Secure plan will allow up to 30 days of content to be stored in the feed while the plan is active. If your trial has ended and that content is no longer in the feed, activating a new subscription plan will not retroactively bring back that content. Once content is deleted, it is no longer available.

 

JamesC

View solution in original post

0 Likes
Message 2 of 2
1,284
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2023-11-17 10:29 AM

An active Arlo Secure plan will allow up to 30 days of content to be stored in the feed while the plan is active. If your trial has ended and that content is no longer in the feed, activating a new subscription plan will not retroactively bring back that content. Once content is deleted, it is no longer available.

 

JamesC

0 Likes
Message 2 of 2
1,285
Discussion stats
  • 1 Reply
  • ‎2023-11-17 10:21 AM
  • 1288 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.