Rules turn on notification even after I've turned them off

[vanstrien]

I have several Arlo cameras of different types.  Yesterday I added a new Arlo Essential Outdoor 2nd Gen (called "Roaming") and set it up in my Away mode so that it records if motion is detected.  It has a "Send Notification" section that I can't remove but I can't turn off the "Send to Everyone".  However, it get automatically re-enabled after a few minutes.

My Front Door camera works as expected: it records and notifies.  My other cameras work as expected: they only record.  This Roaming camera can be set to only record, but then if I go back into the settings after a few minutes, it says Record and Notify again.  

In the two screenshots below the Roaming camera is setup correctly, but then after a few minutes it changes back to Record & Notify.  Any ideas?

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Edinburgh_lad1]

This is indeed the case for me too, I'm afraid. Adding any type of camera results in notifications being turned on by default.

Every release = new issue.

My conclusion - based on my experience - is that Arlo is actively trying to put its customers off their system.

@JamesC @ShayneS @BrookeN 

[StephenB]

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@vanstrien wrote:

In the two screenshots below the Roaming camera is setup correctly, but then after a few minutes it changes back to Record & Notify.  Any ideas?

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How long does it take to switch back after you change it?

Are you changing it in both Arm Home and Arm Away?

I haven't seen this with my own Gen 2, but I normally leave notifications on.  I just disabled notifications in Arm Away, I'll check it again in a few hours.

[ShayneS]

@vanstrien 

Are you using an Android or iOS device? 

[Tanyac2025]

Yesterday I turned on notifications for all camera due to some utility work being done on the property. Today I try to turn off notifications on a number of our Pro 3 and Pro4 cameras and the setting won't stay turned off no matter how many times I save or if I use "arm away" or "arm home"

Is this a bug with the last update? How do I get these notifications to turn off without disabling all notifications?

[j0042]

Same for me. Resets to force notifications immediately or very quickly. I don't want notifications during arm-home but I do for arm-away. This bug results in too many notifications when I am home.

[ShayneS]

@j0042 

Is this occurring with iOS or Android?

[a_obrad]

Same issue for me. I have 5 cameras Ultra 2, and on 2 of them I can't turn notifications off.

I tried to delete cams et readd but nothing works

[Edinburgh_lad1]

I have a similar issue and reported it to Arlo. The option to have notifications switched off is not saving in the app.

You can, however, successfully change whether or not you want cameras to notify you in the web version of Arlo Secure.

This is the only way to properly switch them off at the moment until the issue is resolved.

[ShayneS]

Is this symptom occurring with iOS or Android?

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[mcml]

Any update? I am experiencing this issue with it turning notifications back on when not required.

[ShayneS]

@mcml 

I am monitoring this closely and I will be sure to provide an update as soon as possible.