Problem adding a frend

[MBL007]

Hi, all,

I having a devil of a time adding a friend. I was able to create an account for him after sending the email and accepting the invitation. I deleted him as a friend and then tried again - creating an account. It said there already was an account. It then asked me to pair the cameras. Do I need to do that?

Super confused! And, frustrated.

Thanks!

[StephenB · Accepted solution]

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@MBL007 wrote:

It then asked me to pair the cameras. Do I need to do that?

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Definitely not.  And you can't, since the cameras can only be installed to one account.

Try sending a fresh invite. Then accept the invite by clicking on "Create account" on a PC.  That will open the browser to my.arlo.com.  From there log into the friend's existing account - do NOT create another one.  You need to fully log in - completing the two-factor authentication step.

After that is done, look in your account and make sure you see the invitation status as accepted.

The friend's account will have two "Home" locations - yours, and their own.  They need to select your home location to see your cameras.  This is confusing, so you should try renaming their empty "home" location to something else.

[MBL007]

Thanks! That worked!